Cancellation before shipment:

If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at [email protected] or WhatsApp us on +91-837-797-2923 before 10:30 am.

In such cases, the order will be canceled, and the money will be refunded (for prepaid orders) to you within 24-48 business hours after the cancellation request is duly processed by us.

Returns, Replacements, and Refunds

How do I return an item purchased on savi-store.com?

S.A.V.I offers its customers an “Easy return policy” for eligible products, wherein you can What’s app us on +91-837-797-2923 or email us at [email protected] the following to initiate your return/refund within 7 days of receiving the order:

• Mention your name, order number, date of purchase, and your registered mobile
  number.
• Photos of the product.
• The product must be unused. We do not accept returns for items that have been used.
• The product should be in the original packaging.
• Your original shipping charges, if any, will not be refunded.
• Please check the size of the product before ordering. The order cannot be
  returned/refunded based on size issues.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

What’s app us on +91-837-797-2923 or email us at [email protected], the following:

• Mention your name, order number, date of purchase, and your registered mobile number.
• Photos & Videos of the damaged/defective/wrong product received.
• We will resend you the product, subject to the availability of stock, or we will provide a refund for that product.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse.
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged.
• Product is used or altered.

Temporary Toots are not eligible for Return.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards/UPI or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of a refund through S.A.V.I coupons, which can be used during future purchases.